Shipping policy

This information sets out our shipping policy. 

Free standard delivery

We offer free standard tracked delivery with no minimum spend. Available destinations and delivery options are shown at checkout.

Enhanced delivery options

You may be able to choose a faster or enhanced delivery service for an additional charge. The price and estimated delivery timescale for each option will be shown before you place your order.

Delivery estimates are based on the service selected and are not a guaranteed delivery date unless stated otherwise at checkout.

Dispatch and tracking

Once your order has been dispatched, we’ll email you the tracking information. If you have a customer account, you can also view your tracking details there.

Tracking updates may take a little time to appear after dispatch.

Delivery addresses

Please check that your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible. We can’t guarantee that address changes can be made after an order has been dispatched.

Delayed or missing orders

If your order hasn’t arrived within the estimated delivery period shown at checkout, contact us with your order number. We’ll review the tracking information and help resolve the issue.

We remain responsible for your order until it is delivered to you or to someone you have identified to receive it. Nothing in this policy affects your statutory rights.